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NOC 64409 — Other customer and information services representatives

TEER 4 · Labour (on-the-job training) · Not eligible for Express Entry (CEC/FSWP)

Other customer and information services representatives answer enquiries, provide information regarding an establishment’s goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

Main duties

Other customer and information services representatives

• Answer, in person or on the phone, enquiries from customers
• Investigate complaints regarding the establishment’s goods, services and policies
• Arrange for refunds, exchange and credit for returned merchandise
• Receive account payments
• Receive credit and employment applications.

Contact centre agents

• Take customer orders for goods or services
• Promote goods or services
• Respond to enquiries and emergencies
• Investigate complaints and update accounts. Customer service representatives in insurance, telecommunication, utility and similar companies
• Explain the type and cost of services offered
• Order services
• Provide information about claims or accounts
• Update accounts, initiate billing and process claim payments, and receive payment for services.

Information services representatives

• Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Check your eligibility

Working in this occupation? Verify your NOC code with AI, audit your employment letter against these duties, or calculate your CRS score.