NOC 64312 — Airline ticket and service agents

TEER 4 · Labour (on-the-job training) · Not eligible for Express Entry (CEC/FSWP)

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

Main duties

Airline ticket and service agents

Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
Assist pre-boarding passengers and provide information on fares and flight schedules and routes
Trace lost, delayed or misdirected baggage for customers.

Airline cargo and freight agents

Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
Trace lost or misdirected cargo and maintain shipping and other records
Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
Relay operational messages to operations control and downline stations
Calculate load weights for compartments of aircraft using charts and computers
Plan load to distribute and balance cargo.

Airline reservation agents

Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
Provide information on airline passengers and process mileage points.

Check your eligibility

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