NOC 62010 — Retail sales supervisors

TEER 2 · Technical / skilled trades (college or apprenticeship) · Eligible for Express Entry (CEC and FSWP)

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Main duties

Supervise and coordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Hire and train or arrange for the training of new sales staff and monitor and report on performance
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
May perform the same duties as workers supervised
May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Check your eligibility

Working in this occupation? Verify your NOC code with AI, audit your employment letter against these duties, or calculate your CRS score.