NOC 42201 — Social and community service workers

TEER 2 · Technical / skilled trades (college or apprenticeship) · Eligible for Express Entry (CEC and FSWP)

Social and community service workers administer and implement a variety of social assistance programs and community services, and assist clients to deal with personal and social problems. They are employed by social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school boards, correctional facilities and other establishments.

Main duties

Review client background information, interview clients to obtain case history and prepare intake reports
Assess clients’ relevant skill strengths and needs
Assist clients to sort out options and develop plans of action while providing necessary support and assistance
Assess and investigate eligibility for social benefits
Refer clients to other social services or assist clients in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, day care and other services
Counsel clients living in group homes and halfway houses, supervise their activities and assist in pre- release and release planning
Participate in the selection and admission of clients to appropriate programs
Implement life skills workshops, substance abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social services or health care professionals
Meet with clients to assess their progress, give support and discuss any difficulties or problems
Assist in evaluating the effectiveness of treatment programs by tracking clients’ behavioural changes and responses to interventions
Advise and aid recipients of social assistance and pensions
Provide crisis intervention and emergency shelter services
Implement and organize the delivery of specific services within the community
Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients’ overall progress
Mobilise and coordinate volunteer resources and activities for a range of organizations such as human service agencies, health care facilities, arts and sports centres, etc.
May maintain program statistics for purposes of evaluation and research
May supervise social service support workers and volunteers.

Check your eligibility

Working in this occupation? Verify your NOC code with AI, audit your employment letter against these duties, or calculate your CRS score.