NOC 14404 — Dispatchers

TEER 4 · Labour (on-the-job training) · Not eligible for Express Entry (CEC/FSWP)

Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to coordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.

Main duties

Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
Process and transmit information and instructions to coordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
Dispatch personnel according to written schedules and work orders, or as required by emergency situations
Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
Monitor personnel workloads and locations
Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

Check your eligibility

Working in this occupation? Verify your NOC code with AI, audit your employment letter against these duties, or calculate your CRS score.