NOC 14101 — Receptionists

TEER 4 · Labour (on-the-job training) · Not eligible for Express Entry (CEC/FSWP)

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.

Main duties

Receptionists

Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
Schedule appointments, using manual or computerized systems
Record bookings, handle credit card checks, receive payment, issue receipts.

Hospital admitting clerks

Interview patients to obtain and process information required to provide hospital and medical services
Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.

Switchboard and answering service operators

Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
Answer telephones and record and relay messages.

Telephone operators

Operate telephone systems to advance and complete customers’ telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

Check your eligibility

Working in this occupation? Verify your NOC code with AI, audit your employment letter against these duties, or calculate your CRS score.