NOC 14100 — General office support workers

TEER 4 · Labour (on-the-job training) · Not eligible for Express Entry (CEC/FSWP)

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

Main duties

General office support workers

Respond to telephone, in person or electronic enquiries or forward to appropriate person
Prepare correspondence, reports, statements, forms, presentations, applications and other documents
Process incoming and outgoing mail, manually or electronically
Photocopy and collate documents for distribution, mailing and filing
Send and receive messages and documents using fax machine or electronic mail
Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
Assist in preparing meeting agendas, attend meetings, and record minutes
Assist with administrative procedures such as budget submissions, contracts administration and work schedules
May sort, process and verify receipts, expenditures, forms and other documents
May organize the flow of work for other office support workers
May perform basic bookkeeping tasks such as preparing invoices and bank deposits.

File clerks

Scan, sort and file documents according to established guidelines
Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
Track documents removed from files to ensure that loan out documents are returned.

Check your eligibility

Working in this occupation? Verify your NOC code with AI, audit your employment letter against these duties, or calculate your CRS score.